We know Z-gen trends change fast—so do we! You've got a 4-hour window to cancel orders before processing begins (most orders ship within 36 hours). Hit us at [email protected] with "URGENT CANCEL" in the subject line. Missed the cutoff? No stress—our 21-day return policy has your back for unworn items.
Not vibing with your BounceThreads? We offer 21 days from delivery date for returns/exchanges—that's 50% longer than typical fast fashion sites. Exchange for any in-stock item of equal value (including new drops during your return window) or get store credit. Pro tip: Keep original packaging—streetwear-style polybags must be intact for refunds.
Items must be factory fresh: unworn, unwashed, with all tags (including our signature neon bounce tag). We inspect every return under UV light for wear—even deodorant marks void eligibility. For graphic tees, the plastic insert must still separate front/back prints. Returns in non-branded packaging may incur a $5 restocking fee due to higher fraud risk in streetwear.
Exchanges get VIP treatment—we'll ship your new item within 3 days of receiving returns (faster than our standard 5-day processing). Limited collabs can only be exchanged for current-season items. Size swaps are free; style changes require price matching (we'll email you a digital styling consult if needed). Note: Final sale items marked with a red "BOUNCE" tag are excluded.
Flat $8 return fee covers our authentication process (standard for hype brands). Fee waived if: 1) We sent wrong item 2) Defective stitching/prints 3) You're exchanging for 2+ items. International returns: customer covers shipping but gets 10% off next order. Pro move: Exchange instead of refund to save the return fee!
Refunds process in 7-12 business days—we manually verify each item isn't part of recent drop scams. You'll get: 1) SMS confirmation when we receive return 2) Email with refund amount (minus any fees) 3) Final notification when your bank processes it. Store credit refunds are instant and never expire—perfect for our weekly drops.
One exchange per item max—this prevents bots from exploiting limited drops. Bundled items must be returned together or lose bundle pricing. Seasonal items (e.g., holiday collections) have shorter 14-day windows—check product descriptions. All refunds go to original payment method except PayPal returns over $150 which go to store credit (anti-fraud measure).
If refund doesn't show after 12 business days: 1) Check your PayPal/credit app first 2) Banks sometimes hold fast fashion refunds—ask about "pending merchant release" 3) Email [email protected] with screenshots—we'll conference call your bank if needed. Bonus: We'll add 200 loyalty points for any verified processing delays on our end.
